Q) What do you charge for shipping?
A) Shipping within North America is $12.95 for 4-7 day tracking shipping or $19.95 for 2-3 day express shipping. Free on orders over $300 CAD (Minus taxes & coupons). International orders vary depending on your geographical area. We only charge what the post office charges us.
Q) How long do orders usually take to arrive?
A) We offer speedy delivery via Canada Post. Delivery times are 4-7 days or 2-3 days within the USA and Canada.
Q) What is your return policy?
A) We have a 90 day return policy on all of our products. Simply email us, and you'll get a full refund as long as the product is in it's original packaging.
Q) Where can I track my order?
A) You will receive a tracking number via your email once your order is shipped.
Q) Do you ship from within Canada?
Q) Do orders pass through customs?
A) Within Canada they do not. For the USA, yes.
Q) Can orders be picked up?
A) No. Orders are shipped from a number of locations which makes pick-ups not possible.